Improving Lead Quality and Campaign Performance with Better UX

Improving Lead Quality and Campaign Performance with Better UX

Product Designer

2024–2025

Cross-functional

Enhancing Google Ads tools to drive higher-quality lead generation.

Overview

In response to growing advertiser demand for higher-quality leads and better data collection, I worked on a suite of improvements to Google’s lead generation product. These efforts targeted both new and existing advertisers, particularly those less familiar with advanced ad tools and measurement strategies.

My role spanned early exploration through implementation, partnering closely with engineering, PMs, and legal teams. While I can't disclose specific unreleased features, my work focused on improving form configuration, flexibility, and data quality — all in service of advertiser ROI and internal revenue goals.

Overview

In response to growing advertiser demand for higher-quality leads and better data collection, I worked on a suite of improvements to Google’s lead generation product. These efforts targeted both new and existing advertisers, particularly those less familiar with advanced ad tools and measurement strategies.

My role spanned early exploration through implementation, partnering closely with engineering, PMs, and legal teams. While I can't disclose specific unreleased features, my work focused on improving form configuration, flexibility, and data quality — all in service of advertiser ROI and internal revenue goals.

Overview

In response to growing advertiser demand for higher-quality leads and better data collection, I worked on a suite of improvements to Google’s lead generation product. These efforts targeted both new and existing advertisers, particularly those less familiar with advanced ad tools and measurement strategies.

My role spanned early exploration through implementation, partnering closely with engineering, PMs, and legal teams. While I can't disclose specific unreleased features, my work focused on improving form configuration, flexibility, and data quality — all in service of advertiser ROI and internal revenue goals.

The Challenge

Google Ads’ lead generation tools are widely adopted for their ease of use, yet advertisers increasingly expressed concerns about lead quality and limited customization. Many lacked the technical capacity to implement advanced tracking tools or offline data integrations. Internally, there was also a clear opportunity: increasing form flexibility and usability could directly improve campaign success rates and platform revenue.

Our team set out to solve problems around:

  • Lead qualification and data relevance

  • Reducing user friction during campaign creation

  • Improving campaign readiness and activation rates

The design challenge was to deliver smarter, more customizable tools — all while working within strict privacy, data, and system constraints.

The Challenge

Google Ads’ lead generation tools are widely adopted for their ease of use, yet advertisers increasingly expressed concerns about lead quality and limited customization. Many lacked the technical capacity to implement advanced tracking tools or offline data integrations. Internally, there was also a clear opportunity: increasing form flexibility and usability could directly improve campaign success rates and platform revenue.

Our team set out to solve problems around:

  • Lead qualification and data relevance

  • Reducing user friction during campaign creation

  • Improving campaign readiness and activation rates

The design challenge was to deliver smarter, more customizable tools — all while working within strict privacy, data, and system constraints.

The Challenge

Google Ads’ lead generation tools are widely adopted for their ease of use, yet advertisers increasingly expressed concerns about lead quality and limited customization. Many lacked the technical capacity to implement advanced tracking tools or offline data integrations. Internally, there was also a clear opportunity: increasing form flexibility and usability could directly improve campaign success rates and platform revenue.

Our team set out to solve problems around:

  • Lead qualification and data relevance

  • Reducing user friction during campaign creation

  • Improving campaign readiness and activation rates

The design challenge was to deliver smarter, more customizable tools — all while working within strict privacy, data, and system constraints.

My Approach

Working Within Constraints

Several of the proposed enhancements required operating within existing platform limitations — including how forms are reviewed, how personal information is handled, and how logic can be applied. One project involved introducing dynamic decision-making within the form flow, though we were limited in how that logic could be expressed. I worked closely with engineers to design interaction models that stayed within scope while still delivering meaningful functionality to users.


Simplifying Complexity

Another initiative centered on reducing form abandonment. I redesigned part of the form setup flow to give advertisers greater control over which fields to require or suggest. To keep this experience intuitive, I used existing design system patterns where possible, but made careful, documented exceptions when usability demanded it.

I collaborated with UX writers to ensure error states, toggles, and explanatory text were clear and accessible. One edge case involved complex dependencies between form fields; I created lightweight UX solutions that clearly communicated system limitations without overwhelming the user.


Increasing Monetization Potential

A third initiative focused on helping advertisers create campaign assets that could go live faster — avoiding delays from backend review processes. My work involved rethinking how we present approval states and guiding users through next steps once their content cleared policy. I created new UX flows that clarified asset readiness and minimized drop-off, working closely with policy and content partners to ensure accuracy and compliance.

My Approach

Working Within Constraints

Several of the proposed enhancements required operating within existing platform limitations — including how forms are reviewed, how personal information is handled, and how logic can be applied. One project involved introducing dynamic decision-making within the form flow, though we were limited in how that logic could be expressed. I worked closely with engineers to design interaction models that stayed within scope while still delivering meaningful functionality to users.


Simplifying Complexity

Another initiative centered on reducing form abandonment. I redesigned part of the form setup flow to give advertisers greater control over which fields to require or suggest. To keep this experience intuitive, I used existing design system patterns where possible, but made careful, documented exceptions when usability demanded it.

I collaborated with UX writers to ensure error states, toggles, and explanatory text were clear and accessible. One edge case involved complex dependencies between form fields; I created lightweight UX solutions that clearly communicated system limitations without overwhelming the user.


Increasing Monetization Potential

A third initiative focused on helping advertisers create campaign assets that could go live faster — avoiding delays from backend review processes. My work involved rethinking how we present approval states and guiding users through next steps once their content cleared policy. I created new UX flows that clarified asset readiness and minimized drop-off, working closely with policy and content partners to ensure accuracy and compliance.

My Approach

Working Within Constraints

Several of the proposed enhancements required operating within existing platform limitations — including how forms are reviewed, how personal information is handled, and how logic can be applied. One project involved introducing dynamic decision-making within the form flow, though we were limited in how that logic could be expressed. I worked closely with engineers to design interaction models that stayed within scope while still delivering meaningful functionality to users.


Simplifying Complexity

Another initiative centered on reducing form abandonment. I redesigned part of the form setup flow to give advertisers greater control over which fields to require or suggest. To keep this experience intuitive, I used existing design system patterns where possible, but made careful, documented exceptions when usability demanded it.

I collaborated with UX writers to ensure error states, toggles, and explanatory text were clear and accessible. One edge case involved complex dependencies between form fields; I created lightweight UX solutions that clearly communicated system limitations without overwhelming the user.


Increasing Monetization Potential

A third initiative focused on helping advertisers create campaign assets that could go live faster — avoiding delays from backend review processes. My work involved rethinking how we present approval states and guiding users through next steps once their content cleared policy. I created new UX flows that clarified asset readiness and minimized drop-off, working closely with policy and content partners to ensure accuracy and compliance.

Outcomes and Impact

While the features are still under wraps, these design efforts directly contributed to internal goals around:

  • Increasing the number of active advertisers using lead form tools

  • Reducing friction in campaign setup and launch

  • Improving lead quality and downstream conversion tracking

  • Laying the foundation for more advanced logic and customization in future iterations

Validation methods included usability testing, launch readiness reviews, and tracking adoption, error rates, and monetization potential post-launch. Internally, these changes were positioned to close a critical gap between campaign creation and revenue capture — particularly among small-to-medium advertisers.

Outcomes and Impact

While the features are still under wraps, these design efforts directly contributed to internal goals around:

  • Increasing the number of active advertisers using lead form tools

  • Reducing friction in campaign setup and launch

  • Improving lead quality and downstream conversion tracking

  • Laying the foundation for more advanced logic and customization in future iterations

Validation methods included usability testing, launch readiness reviews, and tracking adoption, error rates, and monetization potential post-launch. Internally, these changes were positioned to close a critical gap between campaign creation and revenue capture — particularly among small-to-medium advertisers.

Outcomes and Impact

While the features are still under wraps, these design efforts directly contributed to internal goals around:

  • Increasing the number of active advertisers using lead form tools

  • Reducing friction in campaign setup and launch

  • Improving lead quality and downstream conversion tracking

  • Laying the foundation for more advanced logic and customization in future iterations

Validation methods included usability testing, launch readiness reviews, and tracking adoption, error rates, and monetization potential post-launch. Internally, these changes were positioned to close a critical gap between campaign creation and revenue capture — particularly among small-to-medium advertisers.

Reflection

This work challenged me to balance user needs, legal boundaries, and technical feasibility in a fast-moving, highly regulated product space. It also underscored the importance of clear UX writing, edge-case thinking, and partnership across multiple disciplines.

While I can’t share screenshots or detailed specs, I’m proud to have helped shape tools that make lead generation smarter, more accessible, and more profitable — for advertisers and for Google.

Reflection

This work challenged me to balance user needs, legal boundaries, and technical feasibility in a fast-moving, highly regulated product space. It also underscored the importance of clear UX writing, edge-case thinking, and partnership across multiple disciplines.

While I can’t share screenshots or detailed specs, I’m proud to have helped shape tools that make lead generation smarter, more accessible, and more profitable — for advertisers and for Google.

Reflection

This work challenged me to balance user needs, legal boundaries, and technical feasibility in a fast-moving, highly regulated product space. It also underscored the importance of clear UX writing, edge-case thinking, and partnership across multiple disciplines.

While I can’t share screenshots or detailed specs, I’m proud to have helped shape tools that make lead generation smarter, more accessible, and more profitable — for advertisers and for Google.